Thank you for shopping with Home Hardware! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Returns and Refunds Policy outlines the guidelines for returning products and receiving refunds.
1. Eligibility for Returns
You may initiate a return under the following conditions:
- The item is unused, in its original condition, and in its original packaging.
- You have proof of purchase (order number, receipt, etc.).
- The return request is made within [Number] days of receiving the product.
- The product is not listed under our non-returnable items (e.g., perishable goods, custom-made items, etc.).
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team via [Phone Number] or [Email Address].
- Provide your order number, details of the item you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including providing you with a return authorization if applicable.
3. Return Shipping
In most cases, you will be responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for your return.
4. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:
- It may take [Number] business days for the refund to be reflected in your account.
- Shipping charges, if applicable, are non-refundable.
- If your return is approved, the refund will include the purchase price of the item minus any applicable restocking fees.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within [Number] days of receiving the product. We will arrange for a replacement or refund, as appropriate.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods
- Custom-made or personalized items
- Items marked as “Final Sale”
- Items that have been used, altered, or are not in their original condition
7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
8. Contact Us
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at [Phone Number] or [Email Address].
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Returns and Refunds Policy.